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  1. Manage Apps & Users UK
  2. Knowledge Base: Questions and Troubleshooting

Knowledge Base: Questions and Troubleshooting

Troubleshooting

  • General Troubleshooting for Renaissance Customers
  • Dates are displaying as time in Excel when viewing Historical Extract
  • Parents or others that are added in the Email Setup area of Renaissance Home Connect do not receive the email invitation
  • Students are not able to log in to Renaissance Home Connect from home computers

Questions

  • Are we allowed to place a link to Renaissance applications o tools on our school network or school website
  • When is student capacity regained in Renaissance web-based products?
  • Which Star reports are designed to only be used during the current school year, and which are recommended for end-of-year reporting?

Tips and Information

  • Network Traffic Estimates
  • Tips on using your Renaissance software during summer school
  • Allowing access to Renaissance resources for your Renaissance web-based software
  • Formatting delimited text files for import in Renaissance software
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